How long does it take my order to ship?
- Orders usually ship the same day. (EXPECT SHIPPING DELAYS DURING HOLIDAYS AND BUSY SALE PERIODS)
- We ship all orders from Estonia, Tallinn. Once your order has shipped, you will receive a confirmation e-mail.
Do you ship worldwide?
- Yes, we ship worldwide.
What shipping methods do you use?
- We offer free standard airmail shipping on orders over $50
- DHL shipping on all orders
How long does delivery take?
USA – 5 to 15 business days
EU, UK – 4 to 7 business days
Australia, Asia – 4 to 10 business days
Other countries – 4 to 20 business days
USA – 2 to 3 business days
EU, UK – 1 to 2 business days
Australia, Asia – 3 to 5 business days
Other countries – 3 to 7 business days
- We ship most orders within one business day of purchase.
We usually do not ship orders on weekends or holidays.
After you have completed the purchase, you will receive an order confirmation receipt at the email address you entered with your order.
If for some reason you do not receive an email, please check your spam folder and add email@example.com to your safe sender list.
We use Estonian Post (Omniva) as the standard shipping method and DHL express worldwide shipping method.
- How can I track my order?
When your order is shipped, we will send you a confirmation email with your tracking number. Please note that changes of address will not show up in the confirmation email and tracking numbers will take up to 24 hours to update.
Delays may sometimes occur mainly due to the work of your home postal service.
- Will I have to pay additional customs duties or taxes?
Where sales tax applies, your online order will show tax applicable to the destination to which your order is shipped or delivered. Most of our clients reported that they were not subject to any tax.
- I just placed my order. Can I add another item to it?
Yes, you can. Just make another order, choose free shipping, and write an order note to us at the checkout.
- I need to change my order. How can I do that?
Just make a new order, and contact us at firstname.lastname@example.org to cancel the previous one.
- I’m in love with something that is sold out. What can I do?
Leave your e-mail next to “NOTIFY ME WHEN BACK IN STOCK” button. When the product is produced again, we will notify you. Sometimes our products are sold out before they are produced, so if you want to guarantee yourself a VB product, contact us at email@example.com to arrange a prepayment.
What are your return policies?
Please click here for return policies.
How do I return shoes for a refund/exchange?
Please click here for details.
My shoes tore/ripped/wore out, can I get them replaced?
Our 30 day warranty applies to manufacturing defects only. Wear and tear on the shoes is not considered a defect, and your shoes may last you longer or shorter than a traditional pair of shoes.
My sole is coming off, but I am outside of the warranty period, help!
If a sole begins to peel away due to wear and tear you can extend the life of minimal shoes by getting a product like Shoe Goo to adhere the sole back to the fabric. You can always check with your local cobbler too.
How long should my shoes last?
They should last as long as a traditional athletic shoe. This will vary depending on the person, model, and the use. We design our shoes with a particular activity in mind. If you use a trail running shoe for road running it will wear quicker.
Please also pay special attention our care instructions. Chlorine, salt water, and other chemicals will wear down the materials more quickly. FiveFingers and Furoshiki are both machine washable with cold water only and should always be drip dried. NO DRYER.
Can I place my order over the phone?
All orders must be placed through our website and we ask you to try this route first. If you are experiencing difficulty placing your order online, call our Customer Service center at +372 56 494 268.